CANCELLATION & REFUNDS
We take no payment up front. Cancelling is therefore free and simple — there is nothing to refund.
Booking cancellation
You can cancel your booking free of charge at any time. To cancel, simply contact us by phone or message with your booking code. No penalty, deduction or cancellation fee is applied under any circumstances. So that the driver does not set out for nothing, we kindly ask you to tell us about your cancellation at least 1 day (24 hours) before the transfer.
Why there is nothing to refund
No card payment or other prepayment is taken on this site. Since you pay the driver at the end of your journey, cancelling before the transfer leaves no amount to refund.
Booking change
It is enough to tell us about a change of date, time or destination; no handling fee is charged. If the price changes based on the new details, we tell you the applicable amount in advance. Sending your change request as early as possible makes it easier for us to set aside a suitable vehicle.
If you do not turn up
If you do not turn up and have not let us know, nothing is charged. A short message still helps us — we can offer the car to another customer.
If we have to cancel
If something unexpected means we cannot provide the vehicle booked, we arrange another suitable vehicle for you, or let you know if no alternative is available. We call you as early as possible and explain the options.
Contact
For cancellations and changes: +90 532 334 52 48 (phone and WhatsApp) or info@antalyarentacarservice.com. We are reachable around the clock, every day.