TRANSFER TERMS
The rules of our airport transfer service. By making a booking, you accept these terms.
Booking and confirmation
You make your booking on our website; we do not ask for prepayment or card details. Your booking becomes valid once we have confirmed it, and you receive the confirmation by e-mail. It is important that your flight number, flight time, number of passengers and destination address are correct; missing or incorrect details may mean that the meeting does not take place. Every transfer is private: it is not a shared service, you do not wait for other passengers and you do not stop at other hotels.
Price and payment
The fare is calculated by distance and per vehicle, not per person. The amount you see when booking is fixed and does not change during the journey. Unless stated otherwise, prices are one way. There is no prepayment; you pay the driver at the end of the journey. No surcharge applies to transfers at night or in the early hours of the morning; the price is the same at every hour.
Meet and greet at the airport
Your driver waits inside the terminal with a sign showing your name. You meet at the exit once you have collected your luggage and go straight to the vehicle. For return transfers from your hotel to the airport, we set the pick-up time according to your flight time. If there is any problem at the meeting point, contact us on the telephone number given in your booking confirmation.
Flight tracking and waiting
We track your flight with the flight number you give when booking; your driver comes according to the actual landing time, not the scheduled one. We charge nothing extra for waiting caused by a flight delay; the driver waits for up to 2 hours from the moment the aircraft lands. If your flight is cancelled or your time changes, it is enough to let us know.
Passenger numbers and luggage
The vehicle is assigned according to the number of passengers and pieces of luggage you state when booking. Our vehicles range from a 3-passenger sedan to a 12-passenger minibus; our largest vehicle carries 12 passengers and 8 pieces of luggage. If you arrive with more passengers or luggage than you stated, the vehicle may not have enough capacity; if an additional vehicle is needed, it is charged separately. Please tell us about bulky items such as a baby stroller, a wheelchair, skis or a golf bag when booking.
Child seats and special requests
Child seats are free of charge. It is enough to write your child's age in the notes field on the booking form; we will prepare the vehicle with a suitable seat. You can write requests such as a wheelchair, an additional stop or similar in the same field. It is important to tell us your request when booking so that we can prepare the vehicle accordingly.
Changes and cancellation
If your plans change, simply let us know; changes and cancellations are always free. Because we take no prepayment, there is no refund process, and nothing is deducted under any circumstances. So that the driver does not set out for nothing, we kindly ask you to tell us about your cancellation at least 1 day (24 hours) before the transfer; if you tell us later than that, there is still no charge. For passengers who are not at the meeting point and do not contact us, the transfer is considered not to have taken place.
Rules during the journey
Seat belts must be worn throughout the journey. Smoking is not permitted in our vehicles. The driver's safety instructions must be followed; in the event of behaviour that endangers the safety of other passengers, we reserve the right to end the service. If you leave belongings in the vehicle, contact us as soon as possible and we will do our best to return them to you.