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Total Transfer

PRIVACY POLICY

At Total Transfer we collect only what we need to carry out your airport transfer. This page explains what we collect, why, who we share it with, and what rights you have. Updated October 2026.

What information we collect

  • When you make a booking: full name, e-mail address, telephone number and country code, number of passengers, pick-up and drop-off point, transfer date and time
  • In order to track your flight: flight number and flight time
  • Your booking note, if any: requests such as a child seat or extra luggage
  • While you browse the site: which pages you open, which advertisement you arrived from, device and browser information
  • If you contact us by e-mail, telephone or a messaging application such as WhatsApp: your name, your e-mail address or telephone number and your message
  • The full names of the other passengers travelling with you (children included): requested in the booking form because the driver is required by law to report the passenger list. The person making the booking gives those people the necessary information about sharing their details.

Why we collect it

  • To create and confirm your booking and to carry out the transfer
  • To track your flight and direct the driver according to the actual landing time
  • To send you a confirmation e-mail and to contact you where necessary
  • To comply with statutory retention, tax and accounting obligations
  • To understand which parts of the site are effective and to manage our advertising budget correctly

Payment details

We do not take payment online. No card number, CVV or similar payment detail is ever requested, stored or processed on this site. You pay the driver at the end of your journey.

Who we share it with

  • Our database provider (Supabase; our database is hosted in France, in the Paris region)
  • Our e-mail delivery service (Resend)
  • Google (Analytics and Ads) for measurement. With your consent, cookies are used. If you decline, the Google tag still loads but sets no cookies and sends only cookieless signals, which include your IP address and the address of the page you are viewing.
  • Public authorities where the law requires it
  • Yandex Metrica (Yandex, Russia), for measuring our Russian-language pages — only if you gave separate permission for that counter. Russia is not covered by a European Commission adequacy decision.
  • İlkbyte (Netinternet Bilişim Teknolojileri A.Ş.), for hosting the site and running its server functions (the server we rent is in Türkiye and the site's content is delivered directly from it)
  • Cloudflare, for bot protection and e-mail forwarding (Turnstile verification in the booking form; forwarding of e-mails sent to our info@ address)
  • Google services (Gmail, Calendar, Contacts) for the operational management of bookings: booking notifications and, for confirmed bookings, your name, telephone number and booking details are kept in the Google account our team uses (e-mail, calendar and address book)
  • The head offices of Resend, Cloudflare and Google are in the United States and Supabase's contracting company (Supabase Pte. Ltd.) is in Singapore, while our database is hosted in the European Union (France) and the site's pages and server functions run on our server in Türkiye. Transfers abroad are subject to the conditions of Article 9 of the KVKK; please contact us for further information.

Ad measurement and enhanced conversions

When a visitor who arrived through a Google Ads campaign completes a booking, a conversion signal is sent to Google so we can measure whether the ad worked. Together with that signal, the e-mail address you entered in the booking form is transmitted to Google in an irreversibly hashed form (SHA-256); Google uses it only to match the conversion against signed-in Google accounts and never sees the plain address. This transfer happens only if you have allowed advertising cookies in the cookie settings, and you can withdraw that consent at any time via the “Cookie settings” link in the footer.

How long we keep it

Booking and contract records are kept for ten years, as required by Turkish commercial and tax law. Correspondence you send us by e-mail, telephone or messaging applications is kept for as long as needed to deal with your request. Measurement data is deleted after twenty-six months at the latest.

Your rights

You may ask what data we hold about you, have it corrected or deleted, object to its processing, and request a copy. Just e-mail or call us; we answer within thirty days at the latest.

Contact

Questions about this policy: info@totaltransferantalya.com or +90 532 334 52 48. Our address is Altınova Orta Mah. Vadi Sk. No: 37, 07090 Kepez / Antalya, Türkiye.

Additional information for visitors in the EU/EEA

The data controller is established in Türkiye and your personal data is processed primarily under the KVKK. If you are in the European Union or the European Economic Area (EEA), we would also like you to know the following: your data is processed in Türkiye; our database is hosted in the European Union (France), while some of our service providers (listed above) also process data in other countries. You have the right of access, rectification, erasure, restriction of processing, data portability and objection to processing; where processing is based on your consent (for example measurement and advertising cookies) you may withdraw that consent at any time. You can exercise these rights by writing to info@totaltransferantalya.com. You also have the right to lodge a complaint with the data protection supervisory authority in the EEA country where you live or work or where the alleged infringement took place.